Help
Shipping & returns
Every order leaves our New York studio within two business days, wrapped and labelled by hand.
Shipping within the United States
- Free shipping on orders over $150. Under that, a flat $9.
- Orders are dispatched within 2 business days (Monday-Friday, excluding US holidays).
- Delivery takes 2-5 business days with USPS Priority or UPS Ground, always with tracking.
- You'll receive a confirmation email when you order and a second one with your tracking number the moment it ships.
International shipping
We ship worldwide. Rates and estimated delivery times are shown at checkout before you pay. International orders usually arrive within 7-14 business days. Customs duties and import taxes, where they apply, are set by your country and are paid by the recipient.
Returns
- You have 14 days from delivery to return a piece that isn't right.
- Pieces must be unworn, unwashed, with all tags attached and in their original packaging.
- To start a return, email us with your order number and the piece you're sending back. We reply within one business day with instructions.
- Refunds go back to your original payment method within 5-7 business days of the piece arriving with us.
- Return shipping is paid by the customer, unless the piece arrived damaged or we sent the wrong item. Then it's on us, of course.
- Pieces marked final sale cannot be returned or exchanged.
Exchanges
Need a different size? Tell us within 14 days and we'll hold the size for you while your return travels back, subject to availability, because every piece is made in a small run.
Damaged or faulty pieces
If something arrives damaged, message us within 48 hours with a photo and your order number. We'll replace it or refund you in full, including shipping.
Can I change my address after ordering?
Yes, as long as the order hasn't shipped. Email us right away with your order number and the new address.
Do you ship to PO boxes?
Yes, within the US via USPS.
Will I be charged sales tax?
Sales tax is calculated at checkout based on your shipping address, where it applies.
I ordered during a live. When does it ship?
Same as every order: within two business days. Pieces shown live are shipped the morning after the show.